Wiser Air Support

We're here to assist you.

Author: lbglover

Wiser Pulse™

Know from the glow. Wiser Pulse allows you to see what your system is up to at a glance. The color of the glowing backlight indicates the system mode (Off, Heating, Cooling, Eco IQ); a pulsing backlight indicates that the system is actively running. If in Auto mode, the color indicates the most recent system […]

I activated a Comfort Boost (Heating or Cooling) and I would like to know how to cancel it on the thermostat.

On the top of the screen you will be able to see an option called “Boost” (blue for cooling, yellow for heating). If you tap on that option it will show you the Comfort Boost screen, where you can stop, increase or decrease the time. You can also do this from the app.

My WiFi Network is not displayed in the network connections list.

Please make sure that your network name (SSID) is not hidden. If it is hidden you can scroll down the connections list until you find the “Other Network” option. Here you can manually enter the name and password of your WiFi Network. If your SSID is not hidden, your wireless radio might not be reaching […]

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