Dual fuel application If you are experiencing issues with dual fuel application, Schneider Electric’s suggestion is to set the Min Outdoor Temp <<lockout>> to 32°F. This parameter can be adjusted in: Menu >> System >> Advanced >> Min Outdoor Temp. We are aware of the difficulties with the application and we are working on finding a solution for the […]
Wiser Air does not use a small piece of wire as a jumper. The jumper is pre-installed on the bottom right corner of the back-plate. Please see the Wiser Air installation guide for further instructions.
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If there is no progress on the loading screen for several minutes, please try to turn the HVAC system off and on from your breaker panel, if the issue continues, please contact our technical support.
First, confirm that your HVAC breaker is turned on. Also, Wiser Air requires a 24 VAC power supply. If 120V/240V is applied for any amount of time, it is possible that the unit was damaged. Wiser Air requires a common wire (the C terminal). If your previous thermostat did not have a common wire and […]