Wiser Air Support

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I have a Dual-Fuel heat pump system, will it work with Wiser Air?

Dual fuel application If you are experiencing issues with dual fuel application, Schneider Electric’s suggestion is to set the Min Outdoor Temp <<lockout>> to 32°F. This parameter can be adjusted in: Menu >> System >> Advanced >> Min Outdoor Temp. We are aware of the difficulties with the application and we are working on finding a solution for the […]

Does Wiser Air qualify for utility rebate programs?

There are a few different types of utility programs involving smart thermostats. One common program follows a Bring-Your-Own-Thermostat (BYOT) model. In any programs that require a basic programmable thermostat, Wiser Air will most likely qualify. Other programs have more specific feature requirements, such as geofencing or remote control. For those programs, you will likely need […]

I activated a Comfort Boost (Heating or Cooling) and I would like to know how to cancel it on the thermostat.

On the top of the screen you will be able to see an option called “Boost” (blue for cooling, yellow for heating). If you tap on that option it will show you the Comfort Boost screen, where you can stop, increase or decrease the time. You can also do this from the app.

My WiFi Network is not displayed in the network connections list.

Please make sure that your network name (SSID) is not hidden. If it is hidden you can scroll down the connections list until you find the “Other Network” option. Here you can manually enter the name and password of your WiFi Network. If your SSID is not hidden, your wireless radio might not be reaching […]

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