Dual fuel application If you are experiencing issues with dual fuel application, Schneider Electric’s suggestion is to set the Min Outdoor Temp <<lockout>> to 32°F. This parameter can be adjusted in: Menu >> System >> Advanced >> Min Outdoor Temp. We are aware of the difficulties with the application and we are working on finding a solution for the […]
In some rare cases, the Wiser Air temperature sensor might require calibration. In order to apply a calibration offset: Open the menu from the top left of the thermostat screen Select System and then Advanced Apply a plus or minus offset, in ½ degree increments The same is true of the humidity sensor, which can […]
Wiser Air does not use a small piece of wire as a jumper. The jumper is pre-installed on the bottom right corner of the back-plate. Please see the Wiser Air installation guide for further instructions.
You login to the app with the same credentials that were used when creating your account.
If there is no progress on the loading screen for several minutes, please try to turn the HVAC system off and on from your breaker panel, if the issue continues, please contact our technical support.
On the top of the screen you will be able to see an option called “Boost” (blue for cooling, yellow for heating). If you tap on that option it will show you the Comfort Boost screen, where you can stop, increase or decrease the time. You can also do this from the app.
Please make sure that your network name (SSID) is not hidden. If it is hidden you can scroll down the connections list until you find the “Other Network” option. Here you can manually enter the name and password of your WiFi Network. If your SSID is not hidden, your wireless radio might not be reaching […]
First, confirm that your HVAC breaker is turned on. Also, Wiser Air requires a 24 VAC power supply. If 120V/240V is applied for any amount of time, it is possible that the unit was damaged. Wiser Air requires a common wire (the C terminal). If your previous thermostat did not have a common wire and […]